FAQ

01
How long does shipping take?

Standard shipping takes 7-14 business days globally. Expedited options are available for 3-5 day delivery at checkout.

02
What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay for secure transactions.

03
Do you offer international shipping?

Yes, we ship to over 150 countries worldwide. Shipping costs and times vary by destination.

04
How do I track my order?

After shipment, you’ll receive a tracking number via email. Use it on our “Track Order” page or the courier’s website.

05
What is your return policy?

Unused items can be returned within 30 days of delivery for a full refund. Return shipping costs are the customer’s responsibility.

06
Are your products covered by a warranty?

All lighting fixtures come with a 2-year warranty covering manufacturing defects. Contact support for claims.

07
Do bulbs come included with fixtures?

Most fixtures include compatible LED bulbs. Check individual product descriptions for details.

08
Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placement by contacting our support team.

09
How do I install my new lighting?

Each product includes a detailed installation guide. Video tutorials are available on our website’s support section.

10
Are your lights energy-efficient?

Yes, we prioritize LED technology in our fixtures, which uses up to 75% less energy than traditional bulbs.

11
What if my product arrives damaged?

Notify us within 48 hours with photos of the damage, and we’ll arrange a replacement shipment at no cost.

12
Do you offer design advice for specific spaces?

Our free design consultation service helps match fixtures to your space. Request via chat or email.