From the moment you place your order to long after your lighting is installed, we provide comprehensive support to ensure a smooth experience. Once you checkout, you’ll receive an instant order confirmation with detailed tracking information that updates in real-time—so you’ll always know exactly where your package is and when to expect delivery. If your order is delayed due to unforeseen circumstances (such as weather or logistics issues), our team will proactively notify you and offer solutions, including expedited re-shipment at no extra cost if needed.
During delivery, every package is equipped with signature confirmation for high-value items, ensuring your fixture arrives safely and is received by you or an authorized recipient. If your product arrives damaged, simply contact our support team within 48 hours of delivery with photos of the damage, and we’ll arrange for a replacement to be shipped immediately—no lengthy claims process required.
Enjoy reliable worldwide delivery with door-to-door tracking. Standard shipping arrives in 7-14 business days, with expedited options available for urgent orders.
Need help choosing the perfect light? Our lighting specialists offer free 15-minute consultations. Get personalized recommendations based on your space.
Not satisfied? Return unused items within 30 days for a full refund. All products come with a 2-year warranty covering manufacturing defects.
Every fixture includes detailed installation guides. Access video tutorials online or contact our team for step-by-step assistance.
